Política de reembolso

YMFFW Promises:

If you are not satisfied with the product you receive, we offer return, refund, or exchange services within 7 days of the delivery date!

Return Period: Within 7 days of the delivery date as indicated by the system.

Product Condition Requirements: The item must be intact, unused, and all tags and original packaging must remain complete.

Return Process: Just 3 simple steps: 1. Contact Customer Service -> 2. Ship the item back -> 3. Receive your refund.

Refund Processing: Once we have received and inspected the returned item, the refund will be credited back to your account within 7 business days.

General Return Policy

1. Items must remain in their original condition to be eligible for a return and refund. You have 7 days from the date the system indicates "Delivered" to decide whether the item suits you. If you decide to return an item, you must contact us within these 7 days.

2. The following items are not eligible for return, refund, or exchange:

① Clearance items; ② Accessories; ③ Customized items (including custom colors, sizes, styles, etc.); ④ Orders that are unsuitable due to customer error (e.g., incorrect size, color, date selection, etc.).

3. Items must remain in their original condition to be eligible for a return and refund. Returned items must be unworn, unwashed, undamaged, and retain all original tags. We cannot accept any items that have been worn, damaged, washed, or altered in any way.

4. Items marked as "Non-returnable," as well as promotional gifts, are not eligible for return.

5. We cannot process returns for items that are shipped back to us without a formal return request submitted through our standard procedure.

6. We do not accept "Cash on Delivery" (COD) or freight-collect packages for returns sent back to us. Any shipping fees and customs duties incurred during the return process must be borne by the customer.

7. Please inspect your return package carefully before shipping it out to ensure everything is correct. We assume no responsibility for any non-WADAYUYU items mistakenly included in a return package. 8. Given that all items (including standard-sized items) are "Made-to-Order," we do not accept "buy-to-try" purchasing behaviors (i.e., purchasing multiple items solely for the purpose of trying them on to make a selection, with the intention of keeping only one). If our customer service team determines that an order reflects such intent, we reserve the right to cancel the order.

9. We assume no liability for any loss or damage incurred by returned items during transit, nor for any issues arising during customs inspection (such as the requirement to pay customs clearance fees). Please ensure that you retain your shipping receipt containing the logistics tracking information.

10. If the returned items we receive do not meet our return requirements, or if we did not receive prior notification of your return, we reserve the right to reject the return request.

11. If a package is returned late or lost due to reasons attributable to the customer (e.g., failure to collect the package in a timely manner, failure to assist with customs clearance procedures, etc.), we reserve the right to reject the return request.

12. We do not accept refused packages. In the event that a package is refused, we will refund 40% of the payment amount. If you genuinely wish to return an item, please contact us *after* you have signed for and received the package.

Note: Neither the original shipping fees nor the return shipping fees are refundable.

How to Process a Return?

1. Please contact our customer service team within 7 days of receiving your order to specify which items you wish to return and the reason for the return. We will not accept items that are returned directly to us without prior verification and confirmation. You may contact us via email at szweddress@gmail.com.

2. Once you have received our return instructions, please carefully repackage the items you wish to return using the original packaging. Please clearly mark your Order Number (e.g., YM1001) on the package to help us quickly identify your shipment and expedite the resolution of your request.

3. Please take the package to your local post office for shipment. Once shipped, please email the return package's tracking number to our customer service team. Please be sure to retain your proof of return shipment for your records.

4. Most return requests will be processed within 7 business days of our receipt of the returned package. Refunds will be issued to the original payment method used when placing the order. You will receive a confirmation email once the refund has been successfully issued.

* The original shipping fees incurred when the order was shipped, as well as the shipping fees incurred for the return, are non-refundable.

* Please note: All shipping costs associated with returns are the sole responsibility of the customer.

Refusing a Package

If you refuse to accept a package for any reason, you will be responsible for all shipping costs incurred to send the package to you, as well as the costs to return it to WADAYUYU. These shipping costs will be deducted from your refund amount. Furthermore, refused packages may take several weeks—or even longer—to be returned to our warehouse; the actual return transit time depends entirely on the logistics carrier. WADAYUYU will process your order refund only after we have received the returned items and verified their condition.

Damaged or Incorrect Packages

If you receive items that are damaged or if there was an error in your shipment, please do not simply affix a return label to the package and send it back. Please contact our customer service team within 48 hours of receiving your order so that we may assist you in finding a resolution. If you return damaged or incorrect items without first notifying our customer service department, we may charge you a corresponding restocking fee for the items.

Refund Policy

All refunds, regardless of type, will be issued back to the original payment method used. At this time, we are unable to change the payment method for refunds.

1. We typically require 7 business days to process a refund after the returned item has been received. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your local bank. If you have not received your refund after 7 business days, please contact us. Once we have completed the refund processing, we will send you a confirmation notification via email.

2. For returned items eligible for a refund, we must first receive the return package and transport it back to our warehouse. It typically takes approximately 7 business days from the time we receive your package until the refund processing is complete.

3. All payments made via PayPal can only be refunded to the original PayPal account; all payments made via credit card can only be refunded to the original credit card account.

If you do not receive the relevant email within the timeframes mentioned above, please contact us, and we will respond to you as soon as possible.

Order Cancellation Policy

We understand that purchasing a dress for a special occasion is a very important undertaking, and our cancellation policy is designed to provide you with appropriate flexibility. However, please note that the vast majority of our dresses are "Made-to-Order"; once the production process begins, the raw materials used cannot be reused. The good news is that, after placing your order, there is still a grace period during which you can reconsider and finalize your decision. Please refer to the Order Cancellation Policy detailed below for further information.

1. Unpaid orders will be automatically cancelled after 1 day.

2. Orders cancelled within 24 hours of payment are eligible for a full refund.

3. Orders cancelled between 24 and 72 hours after payment: 80% of the item price and shipping costs will be refunded.

4. Orders cancelled between 72 and 120 hours after payment: 50% of the item price and shipping costs will be refunded.

5. Orders cancelled more than 120 hours after payment: Only the shipping costs will be refunded.

6. Once an order has been shipped, it cannot be cancelled.

Specific cases may be subject to further discussion based on the factory's production progress.

If you wish to cancel an order, please contact our customer service team. You will receive an email from YMFFW with the subject line "Order #_______ Confirmed" once your payment has been successfully verified.

Note: We do not accept "buy-and-keep-one" purchasing practices (i.e., purchasing multiple items with the intention of keeping only one); such orders are not eligible for our Easy Returns Policy.